Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino we should look at? This page is the quickest way to reach the team behind Best Aussie Online Casinos.
How to reach us
You can email us directly at [email protected]. Whether you're after clarification on a payout speed we've reported, a question about how we ranked one operator over another, or a general enquiry about the site, send it through and we'll get back to you as soon as we can. We read every message, though response times can vary depending on volume.
What we can help with
- Corrections or updates to bonus terms, wagering requirements or payout times mentioned in our reviews
- Questions about how a specific online casino compares on payment methods, withdrawal limits or licensing
- Feedback on your own experience with an operator listed on the site
- General enquiries about how our comparisons and ratings are put together
- Requests to have a new offshore online casino considered for review
What we can't do
We're a comparison and review site, not a casino operator, so we can't process deposits or withdrawals, resolve account disputes, or verify your identity for a gambling site. If you're having a payment or withdrawal issue with one of the operators listed on this site, the right first step is to contact that casino's own support team directly, since only they can access your account details.
If gambling is causing you or someone close to you concern, our Responsible Gambling page lists tools and support services relevant to Australian players, including deposit limits and self-exclusion options.
Before you get in touch, a few things worth checking
A lot of enquiries we receive are answered on the site already. Before emailing, it's worth checking whether your question relates to one of these areas:
- Bonus terms and wagering requirements: These are set by each operator and shown in AUD alongside the offer on our review of that casino. They include expiry dates and maximum cashout limits, which vary between operators.
- Licensing and legitimacy: Every casino we cover is licensed offshore, since there is currently no locally licensed online casino option for Australian players. We note each operator's licensing jurisdiction where it's relevant to our review.
- Payment methods: Deposit and withdrawal options, including PayID where supported, differ by casino and are covered in each individual review rather than on this page.
For background on who runs this site and how we approach reviews, see our About Us page. Our full Terms and Conditions cover how the site operates and how the information here should be used.
Sending a useful message
If you're reporting an issue with a specific casino review, it helps us respond faster if you include:
- The name of the casino the enquiry relates to
- What information you believe needs checking or updating
- Any relevant detail, such as a date or a specific bonus or payment term
We're not able to guarantee a specific response time, and we don't offer live chat or phone support at this stage — email remains the main way to reach us.